Empathy in Action: CARS24 Introduces Industry First Compassion Policy
October 7, 2024 – Mumbai, India –A new standard of compassion is emerging in the workplace, and CARS24, India’s leading Autotech platform is leading the charge. The company has today internally announced the launch of its Compassionate Policy to show how businesses can truly stand by their people during life’s toughest moments. This policy creates a real support system, proving that at CARS24, care isn’t just a promise—it’s the foundation of the company’s culture.
First in the industry, this policy is designed to offer immediate financial, legal, and emotional support to employees during personal crises ensuring that during life’s toughest moments, no one is left to navigate challenges alone.
In an email to the entire team, Vikram Chopra, CEO & Founder, CARS24 wrote
“Team,
We all know that life can be unpredictable. Sometimes, it throws us into unexpected situations—a personal crisis, an emergency, or financial strain. Those tough times can feel overwhelming. In light of this, we are introducing the CARS24 Compassionate Policy, which offers support when you need it most.
Why are we doing this?
We want to be there for you—our Autonauts—during tough times because you have collectively got us here and set us on this incredible momentum forward. So, we have created a fund to provide financial aid and more without the concern of repayment when it matters the most.
Who can apply?
Anyone working full-time on the payrolls of CARS24 can leverage this policy.
Types of assistance:
Assistance is structured to suit individual needs, offering either a grant or an advance based on your situation/income level-
● Grants for severe cases: For medical emergencies, critical illnesses, death, or disability, grants are available with no expectation of repayment. People earning less than ₹15 lacs per year are eligible for these grants
● Advances & EMI Schemes: People earning above ₹15 lacs or dealing with less urgent needs, can also avail advances or flexible EMI options
Scenarios of need
Grants for severe cases: These are life-altering events where we provide financial aid without repayment:
● Medical emergencies: we will cover expenses not covered by insurance for serious illnesses, hospitalisation, or urgent care for family members
● Important life events: A one-time grant for childbirth for employees earning below ₹15 lacs per year
● Domestic violence support: We cover legal aid, relocation costs, and moving expenses for employees escaping domestic violence
● Victims of burglary, assault, or fraud: Financial support for personal security threats
● Addiction recovery support: Grants for rehabilitation programs and counselling services for employees seeking addiction recovery
● Pet emergencies: One-time grants to cover veterinary costs for severe pet health crises or the sudden loss of a pet
Advances/EMI Schemes: These are less urgent situations where support is provided as advances or EMIs:
● Non-medical urgencies: For situations like natural disaster repairs, legal fees, or urgent family travel
● Missed EMI payments: For continued payments of missed home/vehicle/personal loan EMIs
● School admissions or tuition fees: For children’s education costs
Care beyond financial assistance: Here’s how we support you beyond financial aid:
● Legal assistance: For cases of domestic violence, harassment, or fraud, we provide legal guidance (filing police reports and handling legal proceedings)
● Medical guidance: Access to medical consultations on critical healthcare decisions
● Emotional & psychological support: Access to mental health professionals to help manage grief, trauma, or workplace stress
● Relocation support: Assistance with logistics as well as counselling & legal aid for employees escaping domestic violence
● Addiction recovery assistance: Continued support through rehabilitation programs and counselling for employees seeking recovery
We know we have a long way to go in building a genuinely generative and compassionate organisation, and we hope this is a small step towards a long and meaningful journey in getting there.”
Building a Compassionate Culture at CARS24
Compassion at CARS24 means being there when it truly matters. It’s about making sure no one ever feels alone in tough times. Whether it’s emotional support, financial help, or just a listening ear, CARS24 has created a safety net with the Compassionate Support Policy.
The company is going beyond policies by fostering genuine care—wellness programs that put people first, open conversations that ensure everyone’s voice is heard, and a support system that steps in when life gets difficult. It’s not just about work, it’s about the people behind it.
CARS24 believes that when employees feel cared for, they can thrive without worry. That’s the heart of this culture—taking care of each other, every step of the way.
About CARS24
CARS24’s mission is making car ownership effortless for people from all walks of life. Founded in 2015, CARS24 offers services like buying, selling, loans, insurance, driver on demand, FASTag, challans, scrapping and more—into one powerful platform making it the only super app in this segment.
Apart from this through CARS24 Financial Services, the company offers various vehicles lending products to the customers.
Contact : press@cars24.com
Website : https://www.cars24.com